[Resolved]  Whirlpool — Refusal to change a part broken by conpany engineer

Address:

Pune, Maharashtra

In April 2014, I registered a complaint about my double door fridge to Whirlpool. The fridge wasn't cooling. An engineer turned up and after three or four sittings gave me a bill of about Rs 4000 after changing a couple of parts. Meanwhile, he broke the temperature control panel on the door of the fridge. Since then, and several calls later, the engineer hasn't been able to replace the part. My last call was about 3 or 4 months back during which we had a baby. These many months later I decided to call customer service to register a complaint. They gave me the no of their service centre head. After speaking to this engineer, who has left the company, their response is to ask the particular engineer to make the payment since he was liable. To top it they say its my fault that I didn't lodge a complaint with their customer service sooner. My question is...how can a company with such poor customer treatment be trusted? I am deeply hurt and advise everyone never to purchase a Whirlpool product.