[Resolved] Whirlpool — washing machine repair.

Sahil Sahay

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 410218

Washing machine repair. No response from customer care even though it is in warranty period. It's been 6 days now. Navi Mumbai. Technician (Imtiyaz-[protected]) said, he would send someone. But still nothing!!! It's time to prove your number 1 service! What do you expect from customers??? Your technician refuses to repair. Do you want customers to pay them extra ???
It seems they want to sell their extra products & create problems for the customers by not fixing the machine??? I mean if you want something to be sold by the company which is so mandatory for its maintenance. Why don't you sell it with the product in the beginning itself??? The behaviour of your guys is rediculous & does not suit for companies like whirlpool. So, please send someone right away & fix my washing machine as soon as possible. Thanks!

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Apr 28, 2018

Complaint marked as Resolved

The technician came 3 hrs after complaint was raised. He changed parts from machine & machine started working. He had come earlier too & was trying to earn extra by selling extra products like powder, filter. Just like cheese burst in pizzas. Which is completely optional... ;)

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Whirlpool India Customer Care's response Dear Sahil,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Su