[Resolved]  Whirlpool — whirlpool elite ff400 cooling problem

My fridge is not cooling properly. I need to switch off it every 3rd day to make it work properly. I complained on oct 1. A service person came and took around 700/- for repair but after 1 week again the problem persisted. He didn't turn up after that. It's really pathetic on side of these persons that they don't care about our problems. Ff400 elite is my model no, and sr no was lk[protected].
When i called him, he said that the refrigerator needs to be taken to the service center, though when he came earlier, he said that if the problem persists sooner, he will repair it again.
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Jan 4, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2018
Whirlpool India Customer Care's response
Dear Customer,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.
Verified Support
Nov 28, 2018
Whirlpool India Customer Care's response
Dear Customer,

Our team member tried to get in touch with you, but sadly couldn't reach you. Please share an alternative number with us or let us know the convenient time to contact you.

Regards,
Whirlpool Support.
Verified Support
Nov 30, 2018
Whirlpool India Customer Care's response
Dear Customer,

We got it checked with the service team and confirmed that our service technician is going to visit at your place by tomorrow to assist you with the appliance issue.

Regards,
Whirlpool Support.
Nov 30, 2018
Updated by rishhk
he visited today, and cleared the ice jammed in the compressor. For now it is working well, and he said to see for 3-4 days.. Let us see what happens
Verified Support
Dec 03, 2018
Whirlpool India Customer Care's response
Dear Customer,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.
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