Paid for a Wonderchef Immersion Blender (MRP 2000) which packed in when in warrranty. The company said they would replace the product and asked me to choose a replacement product online which was not happening. I choose the Regalia Coffee maker which was priced at 2669.The customer rep Mr Shershah sent me the account details to pay the balance 669 amount on the 8th September, 2021 which i did the same day. I asked him to confirm the payment but he said he will check and revert. I called the next day again and he confirmed they received the payment. When I asked him for a tracking document he sends this number to me on the 16th Sept No:[protected] i asked for the courier link no response. He just said Maam the product has been dispatched you will receive in a few days. When i called after a few days and inquired that i have no tracking number or product delivered - he said the product did not get dispatched - there was some system error. And promised to send it - when i asked for the dispatch details he said he would call back and give me the details as it was taking time on the system. I called back again today and he finally said they have sent the parcel with Pickrr.com and the tracking id is[protected]. When i logged in on Pickrr - there is no tracking id showing.
Account Details:-
Company Name: Treasure Retail Pvt Ltd,
Bank : HDFC Bank Ltd, Powai Branch, Mumbai 400076
Current A/c No: [protected]
IFSC / RTGS / NEFT Code: HDFC0000239 Was this information helpful? |
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