| Website: | www.wonderchef.in/wonderchef-prato-compact-juicer-250-watt.html |
The compact juicer was ordered as seen on the tv channel.
Delivery - awb –[protected]th july 2017. (Please see below the details of your shippment - and the lies told prior to delivery..!)
It was endorsed by mr sanjeev kapoor showing the juice extract non - stop without stopping.
- there is no mention online too - not to operate more than 3 minutes.
The product when opened we found that on the booklet it is mentioned
Use manual – 1st page clause 17 & 2nd page clause 20
Donot operate the juicer for more than 3 minutes.
We strongly feel cheated because the information of ‘compact juicer’ is wrongly sold by-
A) television marketing where the impact of the visual was greater than actual product and no mention of the stopping the juicer every 3 minutes!!
B) hiding such a crucial information on tv thereby misleading us the choice to buy.
C) selling the product by a celebrity
D) its wrongly trading
E) financial loss.
We explained to the call centre on 9th july to floor supervisor shrutika korde who then asked mr samrat who spoke to me and agreed it has been wrongly advertised and has proposed to senior management to refund the money - and would revert back in 2 days time as it was the weekend.
As there was response thereafter i called again on 20th july 11.15am) - shurtika then said it would take further 7 days to process.
There has been no response – called again on
12th aug – (14.53) spoke to milind sooradkar who then said would check with shrutika but never responded back.
7th sept (16.23) – spoke to milind sooradkar – who then said he didn’t know anything of the matter and shrutika and samrat both have left the organisation. To escalate the matter an email to be sent.
We would like the money to be returned and please make arrangements to collect the prato compact juicer.
Look forward in hearing the collection date.
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