Woodland — Defective footwear sent

I had ordered a pair of shoes from their official site because it was not available in local store. Order No- OR-2435143. I received it on 29th April 2022. It has been a week since then and they have not responded to my calls or any mode of communication. Both the shoes are defective. Really shame on this company for cheating its customers. You cant trust them at all.

I would like these shoes exchanged for ones that are not defective.