[Resolved]  Woodland — No replacement

Address:

Thane, Maharashtra

Dear Sir/Madam I have bought a pair of shoes Model no-GC1221112W13 OGREEN 40 footwear(Leather) from the Woodland store in Vasai on 22/10/2014.After using the shoes for one week the eyelids and the buckles of the shoes came off, So I visited the woodland store in Vasai and gave it for repaired and got the shoes repaired after 2 days. Then after somedays same issue the eyelids and the buckles came out and this time I was in Madgaon Goa, So I submitted the shoe in the Woodland store at Madgaon Goa and got it repaired after 3 Days. Now again 3rd time the eyelids and the buckles came off and again I visited the store at Madgaon and this time I gave it for replacement and they took my complaint and the CF NO given by them is C.F=45 and they told me it will go to the Delhi factory and we will get and approval for the replacement and we will inform you about the same. Its almost 15 days now I got a call from the store that the shoe is getting repaired and will call you for the pickup of the shoes. I have already given the shoes for repaired 3 times at the Woodland store in a period of 1 month and its and harassment that the 4th time also I have got the shoes repaired and ever since I got the shoes I have not used it properly and I have to keep on going visiting the store to repair my shoes and wait for 3 to 4 days to get it repaired, this is not acceptable. I already own a pair of Woodland shoes which was bought before 5 years and still its in a good condition. This is like a harassment to me by keep on visiting the store for shoe repair and when finally the shoe is being given to the store with the C.F no for the replacement and even the store manager knows it I have visited the store 3 times in a month why am I getting a repaired one even after it was raised for a replacement I am not asking Woodland for a refund instead I am asking for a replacement of the shoes but this is not acceptable giving me a repaired shoe after 3 times getting it repaired. I have attached the bill of the shoes and the Copy of the receipt given by the Woodland store with the C.F no Waiting for a positive response from Woodland customer care as soon as possible