Woodland — Not returning money

Website:

delhi

have purchased one shoes from woodlandworldwide.com . Order no 117923 amount Rs 2427 on 27 aug 2015 . When i received the shoes on1st september i found it is more than 2kg weight and look wise it is bulky . Immidiately i have called woodland to exchange the shoes with other light shoes . Firstly they refused then after mailing and several phone call they take the shoes return back through their courier partner on 5th september 2015 . and i have asked them to exchange the shoes with another shoes with another article they agree . i have given them the article no in the mail . But when i called them in 10th september they told me that the discount is finished we can not order the shoes . i have asked them to return my money they firstly got agreed and told it will take 45 days to reach your cheque to your home, i have agreed for that . when i have called them on 22nd september 2015 customer care told me that we will talk to our management whether we can return your money or not . after so many phone call to customer care till date they are not willing to return the money