Woodland — Not updated regarding order cancellation

Hi there!!
Iam Dr Sumesh Balachandran from Kanhangad, Kerala.
I had ordered a pair of Woodland boots on 19th of October online through their online shopping platform. Order number- OR-2573161

As the product was not dispatched even after 6 days of ordering, i had cancelled the order as it would not arrive on time.
But I didn't receive any further updates regarding the order status/ refund. I tried calling their customer care number and also mailed them repeatedly regarding the same.
But nobody responded. I sent them repeated reminders.

Till now, nobody has responded to my calls or my mails.Kindly do the needful.

Regards.