Woodland — OR[protected]Return Process Issue

Customer care not taking appropriate action to process my return request. I order a woodland shoe online in woodlandworldwide.com on Feb 3rd 2024 but after multiple follow-ups, i received my order on 23rd of Feb 2024 which is a delayed delivery. The product which i received is defective and I raised an email request to return the product on 23rd Feb 2024. From then I'm following up with them almost every single day through email and the return pickup or the refund is not processed yet. I am looking for a solution.