Woodland — Order not processing & not updating

Dear Sir,
I sujit Kumar patro have placed an order in woodland online store on dated 30th Jan 2022, bearing order number OR-2380817 & paid amount of Rs.1797.
But they have neither updated my order status nor given despatch details. Despite of my phone call regarding the same they only ask for 24 -48hrs but doest resolve the issue.
This issue I had already raised a mail & given reminder mail on 3rd day, there was no compliance.
Hence requesting you to please intervene and help me out.