Woodland — Replacement delayed

Address:

560076

I have bought brand new woodland shoe trusting it delivers quality product.
Unfortunately, i got a product which has problem with it's ground balance and soles.
Replacement request has been raised on date 02/10/2016 with the store located in meenakshi mall, bangalore - 560076 and receipt no for the same is 264.
They promised saying that it would be replaced in a week after checking the product.

It is seriously frustrating waiting for so long and when we hear rash behaviour from the woodland store person.

Please serve my request on priority.