I had made an online purchase for a pair of Woodland shoes on December 25, 2021. Since the pair of shoes are big to me, as per your online policy relating to Return of purchased goods, I wrote an email to your customer care on Jan 7, 2022 requesting for a return. I received a response after 1 day, and supplied all the information sought from the team (photos of the shoes + online email confirmation, since I misplaced the retail receipt that came with the package).
After multiple follow ups, the team finally responded on Feb 4, 2022 informing that my return request had been denied and they have refused to provide any additional information. Aggrieved from the same, I contacted the customer care of Woodland several times but I could not get any answer to my grievances.
The whole return process and undue delay on the part of WOODLAND has caused mental and physical harassment, agony and pain. As a customer, I am within my rights to ask for justification in case my return request is denied. This is a sheer violation of my Consumer rights. Was this information helpful? | 
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