Woodland Shoes — Complaint against service and product quality

Address:

Chennai, Tamil Nadu, 600042

The product bought at their outlet was having an issue.

I raised a complaint as follows.

Mail content:

Ksk k
Attachmentsmar 17

To customercare
Hello team,

Subject: complaint about brand new product quality.

I am senthil from chennai. Dec, 2015 i bought men's shoe gc09261 (Size: 44), from aero club (S113), phoenix market city, velachery, chennai-42. Retail invoice:- [protected]

Some days back i observed that some stitches were not properly through in lower bottom of one piece of the shoe just above the sole. Photos attached (Taken at showroom before handing over for the complaint).
I can assure this was not wear and tear issue but product defect. You can examine the same to confirm.

Reason am writing now is the shoe has been taken for repair and not replacement, i see that my request is just about 90 days as mentioned and it is product defect, however it is taken for repair and repair is supposed take 15 days now.
Why as a customer i need to wait for product defect with a promise for replacement.

I request to check the product and duly grant me either a replacement or some compensation accordingly.
Awaiting your response.
*
After so many reminders they wanted to check the complaint slip which was shown and verified but no use. I just got the shoes without proper explanation or compensation, that mail content as follows:-

Ksk k
Mar 30

To customer
Team,

As i mentioned earlier i went to the shop and got my repaired shoes back.

My question here is was it my fault or product defect, please answer exactly to the question.
It was on the 90th day i handed over shoe from purchase date ideally covered by warranty promise of woodland.

I need to know why am not provided the replacement as promised in the bill receipt. Why it is repaired and given as if it is my fault that i broke the shoe. We can very well go for third party examination if needed, the store gave me no update on this part.
They just handed over the shoe with apologize, i need to know the 'out of warranty" declaration by store was valid or not.

The stitch is not perfect and it shows, while defect is with product why am forced for a substandard repair that too in waranty period.

I wonder why customer should be troubled for all this, its invalid.

Regards,
Senthilkumaran. K
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I mailed ncrdc ([protected]@nic.In) regarding this no response from them also.
Finally trying this, please look into this, i can attach the complete mail chain if needed. Thanks.