Woodland — Shoes woodland

Address:

W007

I had purchased a pair of shoes in dec 2015 from a woodland store in bandra west mumbai a black strap high heel shoe. I paid rs 1688 i wore it thrice and in the month of feb the strap in the front came off. I could have had a nasty fall fortunately i noticed it in time it was ld135113black 38 footwear leather subsequently i went to the store at the bandra oulet and was told the shoe would be sent to the company they gave me a customer care receipt, i left it with the store manager i kept following it up with him his name was devendra he had taken my mobile no and there was no reply though he promised to get in touch. After 2months he told me that the company could not repair but i could take another pair instead i came several times to the shop but could not find my size or something that i liked in the interim period my husband was very ill and passed away in jan 2016 now they say the manager at the store says that you cannot take a pair so the company has taken my shoe has not given me a replacement nor a refund and is now saying that i cannot get a replacement how do i resolve this issue