Woodland — Stitches ripped within 10 days of purchase

Address:

Panchkula

Hi,
My name is vicky darta, I purchased woodland shoes on dated 07 / May / 2022 from your store at panchkula sector 09.
My shoes stitches got ripped within 10 days of wearing it. After that I returned the shoe to shop at sector 09 panchkula on dated 02/jun / 2022.
Since then I am continuously following up with shopkeeper, but they are not responding to calls. Moreover they are saying this is not in our control. Thay can't help me. Response from shopkeeper is really unprofessional.
I am really frustrated and Harassed with this kind of response.
I have to travel all the way from dehradun to panchkula just to get an update about my shoe replacement.
Kindly replace my shoe or return my money back. Almost 20 days have past since I returned shoe to store. But no response from there side.
Hope you will understand my situation and revert to me.
Regards,
Vicky Darta
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