Xiaomi — Faulty redmi note 3 replacement denied.

Francis Dsilva

from Mumbai, Maharashtra

Address:	400612
Website:	www.mi.com

Faulty Redmi Note 3 being delivered however on asking for replacement customer care denied for product being picked up from any location beyond Thane and requested for product to be couriered however courier cost being 750 rs. When requested for a pick up from an alternate address the customer care denied even that. Highly disappointed with Xiaomi.

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Sep 28, 2016

Updated by Francis Dsilva On further calling and escalating this issue the customer care mentioned that they would respond back with a solution on the 22nd Sep-16 however until today there is no response. My order ID is [protected] & incident number is[protected]. Please help out.

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Comments

Francis Dsilva

from Mumbai, Maharashtra

As per the customer care personal the product can only replaced once. I purchased the product through the Mi app from my Xiaomi phone. My suggestion is that avoid the Mi app and rather purchase product from flipkart or Amazon at least you wouldn't face a challenge with the replacement. I had a 45 minutes long discussion with the customer care speaking to 3 different persons on the same call and felt that each one of them wanted to get off the call. I am astonished about the fact that after Ratan Tata investing in the company they are betraying the customers and creating a negative mark for themselves. My entire family uses this brand which I was a loyal customer of however this incident has shocked me and has created distrust.
If I do not get a resolution here maybe I would have to resort to Social media next...

Sikandar Shivam

from Patna, Bihar

I have ordered mi Earphones with my mi note 3 phone
But they took the money and didn't gave me the Earphones for which I have already paid ₹500 extra
And i have registered the complaint on 27th July 2016
Till now
I haven't got any proper dates or solutions regarding my Earphone
Incident Number[protected]

Kunal Ingale

from Hyderabad, Telangana

its the same here too, i got a faulty product REDMI 3s and now they are saying we cant be replaced as the issue is not rpeorted in 24 hrs, i tried to report it on call center but they were closed after 6.

this is really a ridiculous experiance to have MI, MI only SALE but no SERVICE