Xiaomi India — Cheating without return policy

Address:	605110
Website:	www.mi.com/in

Hi,

Order id: [protected]
Product name: mi router 3c
Site: http://www.mi.com/in/

I bought "mi router 3c" at 10th june 2017 in mi.com. After purchasing i understand it not suppported for bsnl, i called and complained to customer care they said like ask your service provider "rj45". I asked the same to my service provider, they told me, we dont have "rj45" in your area.

Again i called customer care and i informed that "rj45" not available in my area kindly take return and refund my money. But they didnt take return and keep me telling we dont have return policy. They said, we will arrange call back and take return. But i didnt received any call, so again i called informed, finally arranged callback. Callback customer care also said same thing. I am frustrated, i called customer care more than 9 times. Every time i talked more than 30 mins. Still my issue is not resolved.

Even nowhere in site not mentioned that return policy not available. It is worst thing, all the shopping sites providing return. How can they say return policy not available without mentioning anywhere in the site.

Please help me someone to get my money.

Regards,
Ajay