| Address: | 400102 | | Website: | www.mi.com/in/service/online/?p_next_page=chat%2Fchat_launch |
Ordered a USB cable on 7 June, was delivered on 11 June but was physically damaged. Contacted customer service on the same day, was asked for screenshot which I submitted and then was asked to wait for a call back in 72 hours. Did that, still no response.
Contacted customer service again, spoke to advisors, didn't get a proper response, asked for a manager, I was shocked to know the same advisor is speaking to me with a manager's name. Then spoke to a higher supervisor Iftekhar who called himself the process head, told me he will arrange a call back by the end of the day. Still no call back received.
Next day, spoke to customer service again and asked for Iftekhar.. advisors confirmed he was not available and disconnected the chat. Contacted again, spoke to another Manager Sheetal who confirmed Iftekhar was just a supervisor.. Shocked to see even she disconnected that chat. The next minute I started a chat conversation again, advisors say she is not available. Then my chat was disconnected the whole day...
Now I'm stuck with paying for a damaged cable Was this information helpful? | 
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