Xiaomi India — MI SmartBand 5 issue

Hi Sir,

I'm totally frustrated with the issue which has happened to me and writing this mail to you. I expect at least you to help me in this matter as I couldn't get proper response from anyone else.

I bought my MI SmartBand 5 on November 14th and I'm not able to use in till now. I have went to service center 4 times and now they are not giving my product back.

My MI band had battery draining issue and I went to the MI service center (Porur-Chennai) the next day to check the same. They provided me with another MI Band which also had battery draining issue. Again I went to the same Service Center and complained the issue. This time they provided the same MI band what I have given on the first time. I could identify with the NFC number while pairing to my phone.

I was totally frustrated and went to the Service Center and conveyed the same. They disrespected and insulted me and said that they will check and provide an alternate band for the same.

This happened on 26th November. There is no proper update from the service center and each time I call them they say some weird reason and postpone the return of the band. I haven't got the band till now. I have tried raising ticket with the customer care and no proper response from them as well.

I loved MI products just before this incident and with my bitter experience I don't think I will be purchasing any products going forward. Please find the list of MU Products I have purchased. You can also check that under my
MI Store ID:[protected].

MI Products I have purchased till now.

1. MI Vaccum Cleaner.
2. MI Body Scale.
3. Redmi Note 7S
4. Another Redmi Phone.
5. MI Soundbar.
6. MI TWS Headset.
7. 2 MI Band 5
8. MI Band 2
9. Some t shirts and MI TDS meter.

Regards,
Venkadesh.A