Xiaomi India — MI TV-Horizon 4A-43 Inch

Dear sir
I am using MI TV since January 2022. In the month of November 2022 lines are visible on TV screen. Then I have given complaint about this to customer care on dt.12.11.2022 (Token No.M5261338). Next day service engineer had checked TV and told TV panel has damaged. Then service center person inform me panel will come within 10 days.Then after 10days, they reply panel will come within 7days. Every time when I asked about panel, they replied panel will come. On dt.03.12.2022 when I asked to service center, they replied panel is despatching. Again I have given complaint to customer care for this (Reference number: WOIN[protected]) they also replied by 15.12.2022 problem will resolve. It has already more than 30days over, but still my problem has not resolved. My TV is under warranty.

I have given reminder so many time to Xiaomi.

First time on dt. 06.12.2022 they replied:
Greetings from Xiaomi India Grievance Desk.
We are sorry to hear that you are facing a panel issue with Mi TV-Horizon4A-43Inch and you are not satisfied with the service provided by the service center team. We apologize for the inconvenience caused to you.
We have escalated the issue to the concerned team (WOIN[protected]). We would request you to wait, as our team will get in touch with you and assist you accordingly.
If you have any further queries, please feel free to contact us. We will be happy to assist you.
Till date they have not called to me. Regularly I call to them. Same reply given to me i.e. it is in process.Please wait upto 15.12.2022.

So please look in this matter and resolve my issue as soon as possible.