Xiaomi India — MI3 phone Service Issues

Address: Pune, Maharashtra

Hello Team, This is regarding my MI3 phone which purchase on[protected]. The handset is under warranty. From last month I was facing issue of touch screen getting started black shaded when battery remain to 70% onwards. I submitted the phone to PUNE Authorized service center on[protected] as it is under warranty at PC Support service center.(work order number AQP/XM/14/00389) Till the date I called up to service center many times finally they commit me to provide me phone by[protected]. When I called them they inform that they don't have spares available as not provided by Company. Also they inform that lot of phone pending from last couple of months due to spare not available from company. I log compliant on company hotline complaint no 3473 on dated 9th March. on 17th March I received a new work order number from service center i.e. W.O.496 I called below Xiomi Center for support, nither the phone nor emails were addressed Xiaomi Technology India Pvt Ltd iKeva business centre, 8th floor, Umiya Business Bay Tower 1, Cessna Business Park, Kadubeesanahalli, Marathahalli - Sarjapur Outer Ring Road, Bangalore- 560103, INDIA Office number[protected] Email:grievance.[protected]@xiaomi.com I spoke with Druv who is Regional Manager([protected]) for Mumbai MH region; but there is no positive results. Regards, Manish Kohale +91 [protected]
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Xiaomi India customer support has been notified about the posted complaint.
Apr 13, 2015
Updated by manishkohale
Hello Team,
Thanks for your support.
I received call from Xiaomi India representative (Mr. Srivastava) for refund of money. They are ready to pay only handset price without any compensation of delay in service. I reply them with all the details of work order and invoice as well and also reply them that I am only interested in Handset not of money now after so long waiting. But no reply on my email and no phone calls on that till the time.
I received call from cell number [protected] on 8th April.
I reply to email id provided by them (cash.[protected]@india.com) on 9th April.
I am interested in Handset same or upgraded of same category only if they don't have MI3 Handset.
Request you to please extend your support in this.
Thanks in advance.

Regards,
Manish Kohale
Apr 21, 2015
Updated by manishkohale
I continuously following up with company and there officers but no positive response from them.
I think now the ICCF also stops following up with company as only one comments on this and it seems to be same with other complaints as well.
Apr 23, 2015
Updated by manishkohale
Till the date I am taking follow-ups with company executive but no reply.
It seems to be forum also not getting any reply on this case also no further action from Consumer complaints forum as well.
:(
This is another bad setutions.:(
 
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