Xiaomi India — Mobile heating issue,charge slow,slow respond,hanging

Address:

kashmir

Subject: Complaint Regarding Mobile Heating Issue, Slow Charging, Slow Response, and Hanging

Dear Sir/Madam,

I am writing to express my deep dissatisfaction and frustration with the persistent issues I have been facing with my mobile device. I purchased the device, [Mobile Device Model], on [Date] from [Retailer/Online Store], and it has been causing significant problems since then.

Heating Issue: The mobile device consistently overheats during regular usage, even for simple tasks such as browsing the internet or making phone calls. The excessive heat not only makes it uncomfortable to hold the device but also raises concerns about potential damage to the internal components.

Slow Charging: The device takes an unreasonably long time to charge, even when using the original charger and cable provided by the manufacturer. This slow charging greatly hampers the usability and convenience of the device, as it often fails to reach a sufficient charge level within a reasonable timeframe.

Slow Response: The mobile device exhibits sluggish performance and significantly delayed response times, making it frustrating and time-consuming to navigate through apps, access menus, or perform any basic tasks. The slow response severely impacts my productivity and overall user experience.

Hanging: The device frequently hangs and becomes unresponsive, necessitating manual restarts. This problem occurs irrespective of the apps or processes running at the time, rendering the device unreliable and disrupting my workflow on numerous occasions.

I would like to emphasize that I have taken several troubleshooting steps, including clearing cache, closing background apps, and ensuring the software and apps are up to date. However, none of these actions have alleviated the persistent issues I am facing.

I kindly request your immediate attention to this matter and seek a resolution to the problems with my mobile device. I would appreciate it if you could take the following actions:

Provide a prompt and effective solution to address the heating issue, slow charging, slow response, and hanging problems with my mobile device.
Arrange for a thorough examination and repair of the device, including the inspection of internal components that may be contributing to the aforementioned issues.
If the issues persist despite attempts at repair, provide a suitable replacement or an alternative remedy in accordance with the warranty and consumer protection policies.
I value the reputation of your esteemed brand and hope that you will take my complaint seriously. As a loyal customer, I believe in the quality and reliability of your products and look forward to a swift resolution that restores my confidence in your brand.

I have enclosed copies of the purchase receipt, warranty information, and any relevant documentation to support my complaint. Please feel free to contact me at the provided email address or phone number to discuss this matter further or to request any additional information that may assist in resolving the issue.

I anticipate your prompt attention and a satisfactory resolution to my complaint within [reasonable time frame, e.g., 14 days]. Failure to address this matter adequately may leave me with no choice but to escalate my complaint to consumer protection agencies and seek legal remedies.

Thank you for your immediate attention to this matter.

Yours faithfully,

Mudasir Ahmad