Xiaomi India — mobile phone : model xiaomi redmi 4 3gb + 32gb problem continue - no response from service centre in ahmedabad

Address:

Ahmedabad, Gujarat, 380007

Sir,

I have purchased mobile phone : model xiomi redmi 4 3gb + 32gb
From naman agency, ahmedabad on 3rd april, 2018 by paying cash payment of rs.8500.

Within 7-8 days from the date of purchase, problem started in phone like : hanging, heating problem, charging so late, fm radio not proper work.

I have immediately contact naman agency from which i have purchased mobile phone. They told that, phone is new so let you check for few days and if any problem remains continue, let us inform us.

Again, with same problems mentioned above, i contact naman agency on 3rd may, 2018.
They advise to contact service centre available at ambawadi area, ahmedabad : iris spectra pvt. Ltd.
We show room are not able to give you any kind of service. We are only selling the mobile phone, it is not our responsibility to give any kind of service. Please contact service centre.

As per above advise, i personally visit above service centre on 4th may, 2018 at 10.15 a. M. The service centre was open but the computer and program was not started so i was advised to seat for few times or come later on. Then, i have visit the same service centre on the same day at 12: 15:00 p. M.
The staff of the service centre has taken up matter and give service record and take away mobile with them for repair. I seat in the service centre up to 1.30 p. M. Then they told to come afte 4 p. M. Due to lunch break and repair work may take time for formatting the mobile etc.

I have given my complain and went to home. Again come at 4 p. M. The phone was ready for delivery and i take phone with service record.

Again, after one week, same problems arises as mentioned above. I have made phone call on[protected] and explain complain on phone. They told to visit again for repair of the mobile phone. I had visited again the service centre on 12/05/2018 and sear for about 90 minutes. Again my phone made formatting and repair and given back with promise that now no problem will arise. I have requested repeatedly service centre to exchange the phone since it is defective piece given to me and therefore, problem remain continue but they have not accepted my request. I came back to home with repai phone.

Now, same problem arises again since 14th june, 2018 and to solve the problem, i again visit service centre on 15th june, 2018 but service centre was closed due to some other reason. Without any reason, my phone become very hot, fm radio not working properly and battery problem remain continue.

By this email, i humble request to exchange my phone immediately or refund me payments of rs.8500.

It is not my duty to visit again service centre to repair my defective phone.

I am awaiting positive reply from you.

Invoice and service record attached here with for your ready reference.

Yours faithfully,

Jigar k. Shah
Chartered accountant
Ahmedabad
Mobile :[protected]