Xiaomi India — Mobile Phone - Redmi Note-10

Address:

H-11, First Floor, Block H, Kalkaji, New Delhi-110019, QDIGI

SN: 31990/81QW00483
IMEI: [protected]
SERVICE RECORD# WXIN[protected], DT.15 February 2024.

My Redmi phone's front panel was damaged, as it fell on the floor at home. I got the entire panel replaced from the Xiaomi service center in Kalkaji, New Delhi on 9 January 2024. I paid Rs. 5, 166.04 for the part. Within a month (on 15 February), the phone went blank. The service center now told me that the motherboard of the phone was broken and it would cost another Rs.7, 467.04 to replace the motherboard. I have been using mobile phones for over 20 years and never had a motherboard going bad.
Prima facie it appears that the engineer while replacing the front panel had damaged the motherboard in some way, that within a month, the phone was blank. This is a case of poor workmanship. The company needs to replace the motherboard at no cost.