Xiaomi India — My replacement process is not handling properly

Address:110092
Website:Mi.com

I have received my redmi 3s on 17 sep 2016 but unfortunately the phone was defected . I registered the request for replacement on the next day. But still after 10 days the phone was not picked up from me rather it would take another 10 days for replacement . In customer care also they are not helping me in anyway regarding how much time i have to wait for the pick up. And also they are not making aware of the delay. Please consult and help me about this problem . Please feedback. My number and order id are

Mobile no. [protected]
Order id [protected]
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have faced same issue till now have not got my phone back
Order No. WXIN[protected]
https://www.consumercomplaints.inxiaomi-india-2-months-passed-no-service-provided-mi-4i-service-no-wxin[protected]c1369...

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