| Address: | Vadodara, Gujarat, 390021 | | Website: | www.mi.com.in |
I have purchased mi headphones on nov 2015. They were not audible in january 2016, i went to mi service center to replace the product and they were damn rude and they didn't accepted the product as they were newly open (Excuses). Than i call on mi help care they talked to them they took the headphones and gave me the job-sheet on 29th january 2016 and asked me to wait till 12th feb 2016. Than on 12th feb they ask me to wait more 7 days . Again i was been asked to wait for 14 days than they tried to give me other headphones which were of less amount than what i purchased, than i raised issue towards them that they cannot do such kind of scam with customers.
Than on march 03rd they ask me to wait for 1 month and today is 9th april 2016 and yet i have not received my headphones. In between this period i tried emailing them but no help, i tried calling them and they too ask me to wait for 72 hours every-time i call..
Job sheet, invoice copy and email conversation are attached to this complaint. Help me out and suggest the way to sue them.
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