Xiaomi India — Not transferring Insurance

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.mi.com/in/service/online

Dear Sir/Mam,

I purchased one Redmi Prime2 handset by dated 14/Dec/2015 and lost it but I lost it. One day I got a call from your customer care regarding some information collection and she let me clear that if I purchase new Redmi hand set they will get transferred my insurance old to new one.

After this commitment I purchased new Redmi Prime 2 handset by dated 11/Feb/2016 and called them for the same but its very very shameful that you people are denying for this and walk out from your words.

I am not single bother for this insurance but the way you are trying to making fool to the customer is very very cheap way. Please don't do these kind of bad marketing activity because you may get achieve your short term goal by this way but in long term you will not be succeed .

All the viewer also suggested please see all the expect before going to purchase this company mobile because feature is only not sufficient for the consumer.

Some other brands are there in the market who are fulfilling there words. You are advised to stop your marketing as well as sales after service employee to make this kind of FAKE commitment along with customer to increase the sale.

But this was very very bad activity done by you. Its my extremely request to top management of Xiaomi India to see and stop this kind of repetition in future as its not good enough for your brand image, rest you are quite intelligent.

Regards
Deepak Khandelwal
Mob. No- [protected]