Xiaomi India — online order fraud

Really disgusting company and services. Will never recommend anyone to buy anything from this company. It’s a hub of fake commitments and false promises. They are just after looting money from their customers and making a fool out of them. Despite of my multiple calls and complaints, nothing has been done so far on the refund of my prepaid order which was done on 03rd july. Everytime i call customer care, they say wait for 24 hours and the status on website will be updated, but to my amazement despite of the fact that the package was rejected the moment it was being delivered, and a number of commitments from mi representatives that the refund will be credited with 7-8 business days. I haven’t been provided the refund yet. It’s been almost a month now. And the tracking status is showing as delivered to customer in lucknow. Made several complaints in this regard as well but still fake commitments that it will be updated to the correct one in 24 hours, still i can see the same. Therefore i have decided to lodge a legal complaint against this fraud company and file for compensation for harassment in consumer forum as well with all sufficient proofs which include my payment statements, rejection receipts and all the call recordings with the customer care.