| Address: | Xiaomi Technology India Pvt Ltd,Ground floor,AKR Infinity ,Sy No,.113, Krishna Reddy Industrial Area, 7th Mile,Hosur Road,Bangalore-560068,Karnataka | | Website: | www.poco.in |
On 8 Feb-2023 my phone Poco F3 GT got dead after a software update after that i talked with POCO India 's customer helpline number but no solution found while talking to them so i visited your service centre on 11-Feb-2023 and after 6 Days on 17-Feb-2023 days i called them to ask about the update about my phone and they said i’ll have to pay 14, 000 INR for the replacement of motherboard as my phone is out of warranty.
As there was no physical damage or any software damage done by me, i am not responsible for this issue and this problem occurred after software update so i am not going to pay this much amount.
On seeking help from your country head of India Himanshu Tandon ' he just blocked me from his twitter account and while talking with your executive, during call conversation he said "Sir its an electronics item, sometimes it just happens" i Haven't payed 27K for this weak electronic item
I have all the call recording and tweet proofs about these issues faced by many users like me.
It's been 2 month and more and company haven't responded on this issue.
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