Xiaomi India — Very unprofessional service

Address:

Mumbai City, Maharashtra

Hi, This is to bring to your notice, that my Phone was under warranty and facing a problem with speaker/ringer as it is not working. hence visited the nearest service center -Mumbai, Powai, on 20th june '15. there the personnel was not able to trace the exact cause of issue and ask me to submit the phone. and with my permission he deleted entire data from my phone to fix the issue, later he checked the invoice for IMEI number which did'nt match with the handset. and told that they can't fix it under warranty. i just failed to understand how come they can play with my phone by deleting all imp details before going thru with proper document verification.i.e; imei number and all. any way i've escalate this issue for (IMEI mismatch) with flipkart. But let me tell you that this is utter ridiculous and very un-professional way from the service center for their act, rather than accepting their mistake, they are more keen in arguing with the customer. b'coz of such people, customer like me have to suffer, and ultimately brings bad name to the company. Pathetic!!