Xiaomi India — Xiaomi Redmi Note 3G touch screen issues - Customer support showing unprofessional ethics

Address:

Pune, Maharashtra

Hello Sir, I bought a Redmi Note 3G phone a month back from flipkart. I had high hopes buying from a brand already having it's marks established in India. The phone worked like a charm. I was totally satisfied by phone's performance until I witnessed that keeping your 5.5" phone in the pocket with proper screen guard and back cover, might make your touch screen unresponsive somehow, even I can't figure out it was due to it or some inherent defect in the phone itself because not a single occasion it has taken a fall or any kind drop which will put it under the category of damage. So I decided to vist the customer service center (which in itself was hard to locate, only a single operational service center in a big city like pune). I deposited my phone waited two days to hear from them, and shockingly they told me the motherboard is damaged so it the touch screen, and that the reason was watermark inside the circuit and so it's not covered under warranty. This was a complete shock because the phone has never been exposed to any water or even vapours and to hear such excuses totally damaged my faith in the company. I asked them to perform a proper check as this simply is not the case here but they refused to operate on the phone. It's a totally brand new phone. I don't have money to claim the right to something that is already promised to me by the company in the warranty terms. I feel like I have been mocked. I ask the Xiaomi support to address this trust breach and to provide me the service I am entitled to.