Xiaomi — Non repair of mobile phone falling within warranty period

V.L.NARASIMHAN

from Delhi, Delhi

Website:

www.mi.com

Non working of REDME-2 PRIME [Incident:[protected]
Dear sir,
Iam an esteemed & loving fan of your products.My entire family members are using this proud products. Iam a chartered accountant working as a Senior manager(finance) in BEML(Bharath Earth Movers Ltd). My friends & senior colleague members are using mi products only.
I went to koramangala, Bangalore service centre with a copy of the invoice for repair.The service centre also changed.It is not before bmtc depot. Atlast with great difficulty i found the shop.I have traveled all the way from KGF TO BANGALORE WHICH IS 90 KM AWAY FROM BANGALORE TO GET IT REPAIRED FOR 2 DAYS ON MONDAY & WEDNESDAY.When i handed over the equipment with invoice they informed that speaker is not working & wait for half an hour.I waited for more than an hour & got the equipment.After getting the equipment i tested it was not working & the status qua remains the same. It is totally shocking when i asked they told me to shell out Rs 3800/-.I came with heavy heart. Being a Senior person aged 59 years, i don't know what to do.It is to be noted that when EAR PHONE is put telephone is working fantastically. The Ear phone symbol is appearing on the screen of the equipment.THE PHOTOS & PHONE NOS ALSO ERASED.The equipment has been purchased during NOV-2015.only 6 months over. I herewith enclose a copy of the invoice for your kind perusal.
I kindly request sort out the issue in view of our long relationship.THERE IS ZERO RESPONSE FROM CUSTOMER CARE CENTRE

Hoping for favorable reply
V.L.NARASIMHAN BCOM, FCA

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Aug 06, 2016

Updated by V.L.NARASIMHAN Xiaomi — Non repair of mobile phone falling within warranty period

Non working of REDME-2 PRIME [Incident:[protected]
Dear sir,
Iam an esteemed & loving fan of your products.My entire family members are using this proud products. Iam a chartered accountant working as a Senior manager(finance) in BEML(Bharath Earth Movers Ltd). My friends & senior colleague members are using mi products only.
I went to koramangala, Bangalore service centre with a copy of the invoice for repair.The service centre also changed.It is not before bmtc depot. Atlast with great difficulty i found the shop.I have traveled all the way from KGF TO BANGALORE WHICH IS 90 KM AWAY FROM BANGALORE TO GET IT REPAIRED FOR 2 DAYS ON MONDAY & WEDNESDAY.When i handed over the equipment with invoice they informed that speaker is not working & wait for half an hour.I waited for more than an hour & got the equipment.After getting the equipment i tested it was not working & the status qua remains the same. It is totally shocking when i asked they told me to shell out Rs 3800/-.I came with heavy heart. Being a Senior person aged 59 years, i don't know what to do.It is to be noted that when EAR PHONE is put telephone is working fantastically. The Ear phone symbol is appearing on the screen of the equipment.THE PHOTOS & PHONE NOS ALSO ERASED.The equipment has been purchased during NOV-2015.only 6 months over. I herewith enclose a copy of the invoice for your kind perusal.
I kindly request sort out the issue in view of our long relationship.THERE IS ZERO RESPONSE FROM CUSTOMER CARE CENTRE
1) IMEI NO-[protected]
2) Service order no-WXIN[protected]

Hoping for favorable reply
V.L.NARASIMHAN BCOM, FCA