[Resolved]  Xpressbees Courier — rude courier executive and item not received

Address:

Ludhiana, Punjab

I have ordered a dinner set on shop cj and my order number is [protected]. It had to be deliver on[protected]. I got call from delivery boy and we were not at home so i asked him to come after one hour. After reaching home i called him and he said he would not come now. I told him that order would be cancelled if he would not deliver that. To my surprise he answered "hota hai toh ho jaye cancel, mai kya karu".
Do you appoint illiterate people and don't they know how to talk to the customer?
Today i got message from shop cj that delivery attempt cancelled.
I want to know when do i get my courier?
What step will you take against such delivery boy?