Yatra.com — Flight cancelled by Airline but not get refund, waiting for refund from more than last 3 years

Jayant38

from MUZAFFARPUR, Bihar

Jul 22, 2022

Website:

www.yatra.com

I booked online flight tickets from YATRA.com from New Delhi to Patna of JET AIRWAYS airline. Flight was scheduled to depart on May 12, 2019 (Sunday) at 9:10am from New Delhi and has to arrived on same day at 11:00am in Patna. But before that, JetAirways suspended all it's operation due to their economic crisis. So my flight was also cancelled. For this I have right to get full refund. When I requested for refund from YATRA.com that time then they provide me a refund application number by email. I was told in the email that we are working to get your refund as earliest, you shall promptly receive an email communication from us, as soon as your refund is processed by the airline and initiated from our end. But i am waiting for refund from more than last 3 years but i didn't get it till now. Previously refund status was shown in website of YATRA.com but now it is not shown. To know status of refund, many times i mailed to YATRA.com but they never reply me with suitable answer. This is totally case of violation of the right to consumer. Please look in this case of mental harassment and solve it. I am providing all the details of booking and claiming refund below.

PNR - LEJDKX
Flight No - 9W730
Yatra.com reference Number[protected]
Refund application number - [protected]

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to apprise you, at present we have not received the refund of your flights from the Airlines and would update you as soon as we hear from the Airline’s end regarding refund. Regards, Yatra Care

Jul 24, 2022

Updated by Jayant38 First of all, I am feeling glad now after getting status of my refund after 2 years. It is possible due to consumer complaint forum. Thanks a lot to this forum. Now I want to say from Yatra.com officials that please at least check once the website of JetAirways. JetAirways published all the information on their official website 'https://www.jetairways.com' in 'Refunds / Q&A' section related to refund of flight tickets which was cancelled by them during their financial crisis. They clearly mention there that 'The filed claims were verified and status of the same were provided in the List of Creditors issued from time to time. If you had filed your claim for the cancelled ticket, then please check if your name appears in the LOC (Version 9) dated 3 October 2020 (“LOC”) along with the admitted portion of the claim. Visit https://www.jetairways.com/insolvencyproceedings/ to find this list. If your name appears in the LOC (refer to admitted column of LOC for admitted amount), then you will be entitled to a refund of your actual dues, subject to a maximum of Rs. 15, 000'. I already checked list many times but my name is not in the list.

I want to know from Yatra.com officials that they said in their reply above that JetAirways haven't update them about the claim of refund but JetAirways already provided everything related to refund on it's website. Now what kind of extra updates and information they need to know related to refund?

And if my name is not in the List of JetAirways then who is responsible for this. At the time of cancellation of flight, when i asked for refund from Yatra.com by mail, they send mail to me in reply of my mail in which they provide me a refund application number [protected] and said that this application number is under a continuous follow up since 25th Apr'19 with the airline. I already shared the screenshot of that mail in my complain, please check it. According to mail it is clear that Yatra.com claimed for my refund to airline. But now my name is not in the list of claimer's of refund. So, I want to ask from Yatra.com officials that is that refund application number what they gave me was real or fake?? If it is real then why the status of this refund application number is not shown now in the 'Know Your Refund Status' and 'check your refund' section of their official website 'https://www.yatra.com'. The refund status was earlier shown here but now it is not shown. I am sharing the screenshot for proof below.

I am requesting from consumer complaints forum please look in this case of violations of right to consumer and take necessary steps on this.