[Resolved]  Yatra Online / Yatratrip.in — Payment debited but not ticket provided

Address:

Brihaspati niwas durgamata colony rees near ekta vihar society

On 2nd December I have purchased a ticket from yatra website, I was redirected to the payment gateway but as soon as the payment was successful the yatra site blanked out and redirected me to home page without any reference against my payment. I am contacting them till from 2nd they asked the details of payment and till date it has been a week and no revert back of the payment has been initiated and also the fact when I call the customer service they are telling we have checked that against the mail we haven't received any payment and the concern team will get back to you. The fact which is visible on website after login with the mail id that no transaction is labeled there they are telling the same and manually cutting the call. I have mailed them all the details and they have told they will get back within 2-3 days and today its the 5th day they haven't mailed me any information yet. I want my money back, I am attaching the traction details below.