[Resolved]  Yatra.com — not giving refund even though the airline has processed a full refund from their end

My flight was cancelled by indigo airline on 21st march and they processed a full refund from their end (I have proof of that). But yatra.com (Travel agency) is holding this refund for more than 40 days.

Booking ref no[protected] for pnr lhwcyp.

I got a mail from yatra also on 21st march that this amount will be refunded.
But it has been more than 50 days and still, yatra.com is holding the money and not giving the refund.

Whenever i am raising a complaint on their website, they are marking it as resolved without giving any solution. It is mental harassment for me to follow up every day to get the refund.

Based on my experience, i will advise others also to avoid yatra.com for travel booking.