Yatra.com — Payment not converted to EMI/ Pathetic response regarding the same.
A
Amrutanshu Samantray
from Kolkata, West Bengal
Address:
Gurgaon, Haryana
I booked a round trip 2014 on 16th december.
I paid the amount using the EMI option and I was charged accordingly.
The email I received form yatara specifies taht my payment was converted to EMI.
Bu when My bill was generated by Citi bank, I was charged the whole amount.
I called Citi bank and they said that no instrustion was sent by Yatra to them.
I contacted ytraa on 20th January for the same and they said that tis must be some kind of mistake and they will resolve it within 48 hours.
I called again a few days later and got the same answer.
My payment dat for my credit card was 2nd Feb 2015.
I am still waiting for any kind of response from them.
My reference number is [protected].
I have been aloyal customer of yatra but after this experience, I am never going back.
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Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.
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Yatra Care