Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Greetings from Yatra.com!
We regret the inconvenience caused, please kindly help us with the email address used for the booking for us to check and take it further.
Regards
Yatra Care