[Resolved] Yatra Online / Yatratrip.in — Amount got deducted from my account but tickets didn't get Booked
S
Shakambhari
from Muzaffarpur, Bihar
Jul 8, 2022
Jul 10, 2022
This thread was updated on Jul 10, 2022
I tried to book flight for two travellers from patna to dehradun on 8th July 2022 through yatra mobile app. And the amount got deducted from my account but tickets didn't get confirmed . I tried contacting [protected]@yatra.com but i am getting auto generated mails only and i contacted the third party Google pay as well through which I did the UPI payment and they are saying that from their end transaction is settled and i contacted my bank as well they are saying that amount has been debited successfully and they can not see any problem from their end. So can you please help me with this issue. What's the problem that my tickets didn't get confirmed and even if it didn't get confirmed when can I expect the refund.
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Aug 10, 2022
Complaint marked as Resolved
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Jul 09, 2022
Updated by Shakambhari For your reference, the booking reference number sent to me is[protected] and ticket number sent by "[protected]@yatra.com" is 'YA:32338824'.
Please look into it ASAP and refund my money
Verified Support
Jul 10, 2022
Yatra Online / YatraTrip.in Customer Care's response Dear Shakambhari, Greetings from Yatra.com! Sorry for the trouble caused. We would like to inform you that your amount of INR 12783.00 has been processed from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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