Verified Support
Apr 12, 2020
Yatra Online / YatraTrip.in Customer Care's response Dear Customer,
Greetings from Yatra.com!
We apologize for the inconvenience caused to you. Kindly refer to the below-mentioned airline circular. Any changes/cancellations will be done as per the policy only.
1. Go Air
If your travel is between 19th March 2020 till 30th April 2020
Please note that you do not have to call GoAir or Yatra.com to cancel your booking. GoAir will automatically cancel your booking & will protect the entire amount for a future booking by crediting the entire amount as a credit shell under your current PNR.
GoAir is automatically protecting your ticket and fare up to 30th April 2021 which you can use in your future booking. You can reschedule the travel for the same passenger in any Goair flight (not necessarily the original sector booked by you), without paying any rescheduling fee. However, fare difference if any will be applicable.
In order to create a new booking & utilizing the credit shell, please visit GoAir at https://www.goair.in/
2. Indigo
If your travel is between 25th March 2020 till 14th April 2020
Please note that you do not have to call Indigo or Yatra.com to cancel your flight. Indigo will automatically cancel your booking. Entire amount will be secured for future booking under a credit shell against your PNR. The credit shell will be valid for 1 year from the date of creation.
You can either write to Yatra or Indigo Reservations to book your future travel using the credit shell. The Fare difference will be applied, if applicable.
If your travel date is between 15th April 2020 till 30th April 2020 and you want to cancel
For all new and existing bookings for travel between 15th April 2020 – 30th April 2020. You can cancel your booking online through Yatra with applicable charges. The airline cancellation fee will be converted to credit shell & the remaining applicable refund amount will be credited to the same mode of payment within 30 working days. You will be able to utilize the credit shell amount for the same passenger, for future Indigo bookings made through Yatra any time before 30th September 2020.
Regards,
Yatra Care
Greeting from Yatra.com!
We regret the inconvenience and delay in response. We would request you to kindly share with us your registered email ID used at the time of booking for us to check and assist you further.
Regards
Yatra Care