[Resolved] Yatra Online / Yatratrip.in — Refund money for train booking

[Resolved] Yatra Online / Yatratrip.in — Refund money for train booking

G Gautam parekh from Mumbai, Maharashtra Aug 4, 2022 Aug 6, 2022 This thread was updated on Aug 6, 2022

I tried to book train ticket yesterday[protected] from Borivali (mumbai) to New Delhi, H NIZAMUDDIN, train no 12909 for October 13, 2022. When I entered the passanger details and proceeded with payment through credit card the amount got deducted but my ticket was not booked . The total amount deducted from my credit card was RS 2265.45. I tried calling your customer care number immediately but there was no response on the number[protected] /10,[protected],[protected],[protected]. Now the status in my yatra app is showing that my ticket is cancelled. Kindly let me know what has to be done and refund my amount which got deducted immediately. Also provide me a working customer care number where I can speak regarding this issue. Passenger details Mrs Tripti Parekh 38 yrs / F Mr Gautam Parekh 39 yrs / M Booking ID no[protected]. Was this information helpful? No (0) Yes (0)
Sep 13, 2022 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Aug 04, 2022 Updated by Gautam parekh I tried to book train ticket yesterday[protected] from Borivali (mumbai) to New Delhi, H NIZAMUDDIN, train no 12909 for October 13, 2022. When I entered the passanger details and proceeded with payment through credit card the amount got deducted but my ticket was not booked . The total amount deducted from my credit card was RS 2265.45. I tried calling your customer care number immediately but there was no response on the number[protected] /10,[protected],[protected],[protected]. Now the status in my yatra app is showing that my ticket is cancelled. Kindly let me know what has to be done and refund my amount which got deducted immediately. Also provide me a working customer care number where I can speak regarding this issue. Passenger details Mrs Tripti Parekh 38 yrs / F Mr Gautam Parekh 39 yrs / M Booking ID no[protected]. Verified Support Aug 06, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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