[Resolved]  Yepme.com — Didn't get the refund

Address:	New Delhi, Delhi, 490023
Website:	www.yepme.com

Few days back I placed an order from yepme for which i paid Rs 299/- via netbanking, i have purchased many a times from yepme no problems yet, i never returned any product because i never felt the need too. And thus i wasn't aware of its return policies. But now i got fitting issues so i planed to return it, when i attempted to return i got the info that they dont provide reverse returns, they asked me to return the product shipment to the address of delhi and then they will initiate the refund within 21 days and the courier costings will be returned as coupon worths rs 150/-. Also they want the product back within 14 days otherwise the return request would be cancelled. I sent the product the same day back and i informed yepme that the product has been sent also i sent the receipt to yepme for the tracking purposes, yesterday i got the delivery confirmation from the postal service and today i got the SMS from yepme that they didn't received my product, i keep on sending mails still no reply from the company also i tried reaching them via phone call all they asked to hold on and i kept holding 15 mins and still no response so i disconnected.

order:33057605