[Resolved] Yepme.com — product is damaged and wrong size

Suneal Kumar

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500067

The product which is delivered is damaged and wrong size.

I have raised a refund claim for the order no. 33948267 and complaint no. 3049833

I have couriered the product through dtdc courier on 14-11-17 to growthways trading, delhi.

Docket no.: h05157495
Courier charges: rs. 250/-
Product amount: rs. 334/-
Total amount : rs. 584/-

But i have following up about the refund claim and when i tracked the product it was refused to take delivery by yepme team.

After so many follow - up, still there is no proper communication from yepme.

If this is the kind of situation, then how we can trust your company and your policies. If nothing works out with your procedure.

Pls let me know on this immediately to avoid other legal proceedings.

Thank you
Sunil kumar

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Jan 11, 2018

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

Yepme.com Customer Care's response Dear Customer,

This is with reference your concern regarding your order[protected].

We would like to inform you that Reverse Pickup have been arranged from our end. This will be done within 72 working hours. The courier person will contact you before coming to your place. The courier person will provide you a courier receipt after successful handing over of the product to him by you.

We request you prepare the parcel for return with original packaging, tags and invoice

Once we will receive your product and quality check will be validated then we will process the refund within in 14 to 21 Days.

In case of any further assistance and feedback you can write to us at [protected]@yepme.com.

Warm Regards
Team Yepme