Yepme — Non-receipt of refund of return

Address:

Kanpur, Uttar Pradesh

Order id -5059711 Complaint Number 543360

As your different teams have been changing statements since the day one, I am sending
your replies to my start of refund issue itself.

1. As you will notice first in your email dated 11 Feb. you wrote receipt back of product and
quality check and released 150 reimbursement of refund courier charges.

2. Then in your email dated 16 February you mentioned that complaint would be resolves once the
quality issue is over, while quality check was over vide your email dated 11 Feb.:

3. On 21 Feb you informed that refund process has been initiated and it would take 3-5 days.

4. on 27 Feb again you informed that you have processed my request for refund and it will
take 3-5 days.

5. After consecutive reminders when no money was received. You asked for my credit card
statement copy which I sent on 6 March and on 14 March, I received two emails that you have processed my refund and it will take 3-5 days to credit.

6. When refund did not show even after that and I reminded, now I have been sent an email today
by your office with a photo print: as below:

7. As I informed you yesterday over phone (I have full recording of your customer executive and
my conversation that lasted for nearly 6 minutes) that credit card refund can be executed only for similar amounts and not for different amounts. AND, for whatever reason, the refund shows 557 against capture of 566, naturally my bank HDFC Bank has not received this refund credit and obviously it has not been credited to my credit card
transactions of debit/credit.

8. As fault lies in your wrong transaction (FOR WHATEVER REASON YOU reduced the refund by a
paltry sum of Rs.(, causing entry mismatch and rejection of refund by web payment portal.

As CONSIDERABLE TIME HAS ELAPSED SINCE MY PURCHASE DATED 18 JANUARY AND REFUND DATED 25 FJANUARY, I REQUEST YOU TO IMMEDIATELY RELEASE MY REFUND DUE OF RS 566 WITH
INTEREST @ 18% pa FROM 11 FEBRUARY 2014 TO DATE OF CREDIT, FAILING WHICH I
MAYBE CONSTRAINED TO RAISE THE ISSUE AT A SUITABLE PLATFROM FOR REDRESSSAL OF
MY GRIEVANCE.

TRIBHUVAN MENDIRATTA


Your email dated: 14 March:

Yepme Support

To Me

14 Mar

Dear Customer,

Thank you for writing to yepme.com. We appreciate the opportunity to assist
you. This is with reference to your query regarding refund.

This is to inform you that we have processed your request
for refund. Same refund has been initiated from our end. It may take 3 -5 days
to credit your account. Kindly cross check with your bank statement and revert.

In case of any further assistance or feedback, please feel
free to contact us at[protected] or write to us at customer.[protected]@yepme.com.Assuring you of our best services always!


Warm Regards,

Customer Support Team XII

Yepme.com

Email 14 March morning:

Yepme Support

To Me 14 Mar

Dear
Customer,

Thank
you for writing to yepme.com. We appreciate the opportunity to assist you.

This is with reference to your query regarding refund of order id - 5059711.

This is to inform you that we have processed your request for refund. Same has been
initiated from our end. Kindly cross check with your bank statement and
revert. In case of any further assistance or feedback, please feel free to contact us at[protected] or write to us at customer.[protected]@yepme.com.


Assuring you of our best services always!

Warm
Regards,

Customer
Support Team I

Yepme.com


Email
dated 27 Feb:

Yepme Support To Me

27 Feb

Dear
Customer,

Thank you for writing to yepme.com. We appreciate the opportunity to assist you.

This is with reference to your query regarding refund of order id -5059711 . This is to inform you that we
have processed your request for refund. Partial refund has been initiated from our end. It may take 3-5 days
to credit your account. Kindly cross check with your bank statement and revert.

This is with reference to your concern regarding reimbursement of courier charges.As per our return policy courier charges will be reimbursed by Yepme coupon of Rs 150/- only. We would like to inform you we have already
provide the Coupon code. It has been already sent via email and SMS to your registered email address and mobile number respectively. In case of any further assistance or feedback, please feel free to contact us at
[protected] or write to us at customer.[protected]@yepme.com.

Assuring you of our best services always!

Warm
Regards,

Customer
Support Team-IV

Yepme.com


Email dated 21 Feb:

Yepme Support To Me

21 Feb

Dear Customer,

Thank you for writing to yepme.com. We appreciate the opportunity to assist you.

This is with reference to your query regarding refund. This is to inform you that we have processed your request
for refund. Same refund has been initiated from our end. It may take 3 -5 days to credit your account. Kindly cross check with your bank statement and revert.
In case of any further assistance or feedback, please feel free to contact us at[protected] or write to us at customer.[protected]@yepme.com. Assuring you of our best services always!


Warm Regards,

Customer Support Team XII

Yepme.com


Email dated 16 Feb

Yepme Support To Me

16 Feb

Dear Customer,

We sincerely apologize for the inconvenience caused to you. This is with reference to the complaint id “543360”.The complaint would be resolved once the product quality check is done.

In case of any further assistance or feedback, please feel free to contact us at[protected] or write to us at customer.[protected]@yepme.com. Assuring you of our best services always!

Warm Regards,

Customer Support Team XLIX

Yepme.com


Email dated 11 February:

Yepme To Me

11 Feb


Mr.
TRIBHUVAN MENDIRATTA

We would like to confirm the receipt and quality check of your product against
the complaint 543360.
Please find your Yepme Coupon Code XXXXXXXworth
Rs 150 as a reimbursement of the courier charges as per our policy. Feel free
to use the same in future shopping with us.

Please note that this Coupon Code is valid for 90 days and can be redeemed in
full (in one transaction).