[Resolved]  Yepme.com — Fraud Company, No Refund, No Communication, NO-YEPME

Address:

New Delhi, Delhi

I've made an online purchase (3 items) with Yep Me.com for INR 1108.00 (Online Payment, HDFC Bank) on 29th October'2013. Order # 3918158. Since then the order is showing 'Dispatch is pending'. I've tried contacting multiple times over the e-mails (customer care e-mail ID) but no response received so far. I even contacted on the helpline number and requested them to provide status for my order. The executive told me that out of 3 only 2 are available and they are waiting to get the third one and will then ship. I requested twice to send me the partial order and refund the rest money if they can't provide the item. She confirmed me that she'll initiate the refund of missing item and amount will be credited in 2 working days. The rest order, she assured that I'll get in 4-6 buisness days but NOTHING has happened so far. I got a call from customer care stating they don't have any of the products and now wanted to submit complete refund to me. I agreed and they said within 24-48 hrs, amount will be credited in your account. As expected, nothing happened and I chased these guys on e-mails and phones to get my money back. One days surprisingly, INR 509 is credited to my account but no further transaction of the remaining balance of INR 599. From that date, I'm chasing these guys sending e-mails and calling up on their Customer Care numbers to get the refund of balance money. They assure that they've lodged this as complaint and will get the money to my account at the earliest possible but nothing happened. They often cancel my requests stating this is duplicate complaint and when I check the previous complaints loged, all are resolved stating refund has been processed. STUPID . I've lost all hopes to get my money back. If you can help, that would be good. With such websites, people get scared of buying online and with such instances, it creates others to pay for it as well. Can you help provide updates to my issues. Thanks. Anuj Aggarwal [protected] **I've tried couple of times to attach the photo proofs or e-mails but it is not letting me thru and I have to write the complaint again. If anyone needs it, please send me the e-mail ID and I can forward that e-mail to them.