[Resolved]  Yepme.com — Shipping charges Not refunded yet

Address:

Bangalore, Karnataka

I placed an order in Yepme for a shoe (Order Number : 4527179) and when i received it there was mismatch in size so i was asked to resend the product by yepme customer care back to them for a replacement product in my own cost and they assured the shipping charges would be refunded back. I spent Rs.135 from my own pocket to send them the product through Speed post on 23-Dec-2013. Up on receiving the product i have received my replacement product with the order number : 4598752. After all this, i kept calling them for my Shipping refund i got to know that refund was initiated on 27-Dec-2013. As per their policies the refund should be settled in 10-12 working days, but still now (24-Jan-2014) i did not receive my refund. I repeatedly called the customer care just to hear their fake promise that my refund will reach me in this week, 24- 48 hours etc twice. If you going to order something in yepme and replace it please be aware of this process, they does not arrange pick up by themselves like other service providers. Really horrible service i have never experienced before with any service provider