[Resolved]  YLG Salon And Spa — cheating the members

I have two disputes with YLG. I took a YLG Gold Plus membership for 3 months.
I thought I would try the 3 months Introductory offer first and then extend it later if I find it good. But they did not give me the welcome kit with the introductory offer. They have promised me to verify it with their MD and let me know immediately but they did not. I wrote this to their Marketing Manager as I did not find any MD on their websit.According to me it is clearly written that the welcome kit is for any YLG Gold or Gold Plus member as an introductory offer.But it has not been given to me.Also I wanted to know that if I am not satisfied with YLG for any reason how do I cancel my membership? They also told me that they will ask about it and let me know but I did not get any response till now.

Then I was told before joining that if I am not available for a certain period then they will extend the services for those many days but later they said that they have to send a letter to the MD seeking permission. I didn't think there should be any problem in doing so after paying such a huge amount. Then I could not go to YLG from 16th Sept to 12th Oct and also for a week in the month of Aug. I gave an application on Sept and wrote a few mails also.Now I am told that the services cannot be extened as they don't have any such policy.Isn't it is cheating? If this was so then they should not have told it earlier and I would not have taken the membership for 3 months when I cannot predict when and how I will fall ill.They just lie to the customer and then trap them.If they don't have such policy they should know it very well and should tell it on the day one or before joining only.What would they do if a customer uses their services and does not pay? It is like that only. I have already paid to them and now they are denying the services.I hope strict disciplinary action should be taken in such cases.I would like to know what I have to do right now?