Zaakpay.com — no ticket refund on irctc

Website:www.irctc.co.in

I had a railway booking on irctc app on 28 january, 2018. Total amount being 1610. I had cancelled the tickets on 22nd march, 2018 and it stated for a refund of rs 1230 through zaakpay pg which hasn't been refunded into my bank a/c yet. And their consumer care unit is always busy. There's been no response from them even after many emails and calls.
Refund reference : zp56d2b481f4f2
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Zaakpay.com customer support has been notified about the posted complaint.
May 09, 2018
uday101's response
PNR: [protected]
Transaction Id: [protected]
S.No
RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
1
580.0 REFUNDED [protected] 18-Apr-2018 Success Refund for Cancellation ZP560e4a109ccb9
Complaint comments 

Comments

Refund from irctc app shows credit to zaakpay .. How to get this refund in my bank account..

I had canceled my tickects on 1st may bt still no refund is back from irctci t tooks almost 11 days.
PNR no is [protected]
cancelation id is[protected]
please help me.

I have ticket cancel so refund not received in our account.
BANK RFND TXN ID ZP560e4a109ccb9

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