[Resolved] Zebpay — Amount deducted from bank but not reflecting in wallet

[Resolved] Zebpay — Amount deducted from bank but not reflecting in wallet

M Meenakshinilesh1984

Hi Team, I have done an IMPS transfer of 25000 INR from my icici bank to the registered account of Zebpay. My amount and transaction show success and money got deducted from the account but still the amount not showing in my wallet. I have raised multiple tickets with customer service however no one is responding yet. Kindly resolve this as soon as possible otherwise I will go with legal action. My mobile number associated with the account is [protected]. Please call me for all the details related to IMPS and I will share with you whatever is required. Was this information helpful? No (0) Yes (0)
Apr 19, 2021 Complaint marked as Resolved I created support tickets and emailed them multiple times. At the same time raised a charge back request from my back to another bank. It put pressure overall and then they solved it after 10 days Zebpay customer support has been notified about the posted complaint. Apr 13, 2021 Updated by Meenakshinilesh1984 Please contact me and I can provide all the required details, statements, etc. Kindly get this resolved asap. Complain number with the Zebpay is #378031 and #381448 Apr 13, 2021 Updated by Meenakshinilesh1984 I have provided them all the details and waiting for the resolution. Hope to get this resolved as soon as possible. Apr 14, 2021 Updated by Meenakshinilesh1984 Still waiting as Zebpay team has not provided any resolution on this. Have been following up with them for so many days. Kindly help me on this issue and get this resolved, please. Apr 15, 2021 Updated by Meenakshinilesh1984 Hi Team, Have provided the Zebpay team all the information but still waiting for the resolution. Please help me in getting this resolved. Apr 16, 2021 Updated by Meenakshinilesh1984 Hi Team, Attached is the screenshot from Deposits shown on the application, till now my deposit of 25K is not reflected and I have been waiting and following up continuously. Please get it resolved soon. Apr 16, 2021 Updated by Meenakshinilesh1984 The notification shows Zebpay replied to me but I don't see any comment by them here. My humble request is to please get this resolved. Apr 19, 2021 Updated by Meenakshinilesh1984 I have been adding comments here but I don't see any progress. What is the point of putting complains here ?
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